Route critical inquiries to experts

Channel essential questions and inquiries directly to agents to receive expert support.


Translate critical inquiries to human agents

Ensure that genuinely important questions are resolved swiftly and with expertise by directing them straight to agents.

Define the core question

Devise similar questions or formulations and anchor phrases that identify your query.

Edit exclusions

Edit exclusions in the web interface of your personal dashboard after adding them.

Browse the list

Review the comprehensive list of exclusions, add and edit them as needed, and remove outdated entries.

Enhance performance

Test the functionality of exclusions in the web interface on the portal and consistently refine their performance.

Supercharge your customer support




Processing tickets


Resolving tickets