Simplepricingforcompaniesofallsizes
Choose an affordable plan that’s packed with the best features for engaging your audience, creating customer loyalty, and driving sales.
Start
Everything you need for customer support.
$49 /mo
- 500 credits
- Basic reports
- Technical support
Grow
For growing companies gaining momentum.
$199 /mo
- 2500 credits
- Basic reports
- Basic support
- Basic scenarios
Business
Comprehensive offering for large companies.
$499 /mo
- 10000 credits
- Advanced reports
- Premium support
- Advanced scenarios
- Custom parser
Frequently asked questions
The most frequent cost and pricing questions.
- How much time can I spend messages in the package?
The package validity is 12 months, effectively making it unlimited.
- What is a credit?
A credit represents the cost of interacting with the bot. Primary questions cost 1 credit, first-line queries cost 0.5 credits, greetings and expressions of gratitude cost 0.2 credits.
- What does technical support include?
Handling errors and corrections. Communication is conducted via email.
- What is included in basic support?
Answers to documentation-related questions and assistance with integration setups. Communication occurs in the Telegram work chat.
- What is included in premium support?
Meetings with Customer success manager towards bot improvement, up to 5 hours within the package.
- Can you configure the bot for me?
Yes, we provide a service for initial bot setup: 3000 rubles per hour, minimum 5 hours, 100% prepayment.
- Is 1 credit deducted for all messages?
No, for the L1, we deduct 0.5 credits, for greetings and expressions of gratitude, it's 0.2 credits.
- For which questions are less than 1 credit deducted?
L1, greetings, and expressions of gratitude: the first line costs 0.5 credits, greetings and expressions of gratitude cost 0.2 credits.
- Do you charge per ticket or per question to the bot?
We deduct credits for each question to the bot. We believe that every question can be answered with a single message and strive for that.
- What is the average cost per ticket?
On average, a ticket consumes between 1 to 1.5 credits.
- What happens when credits run out?
The bot will start redirecting all inquiries to operators, ensuring uninterrupted operation for your department.
- What is a custom parser?
A parser specially designed for your website for more efficient data loading. For Start and Growth tariffs, the cost is 5000 rubles.
Supercharge your customer support
24/7
Available
95%
Processing tickets
40%
Resolving tickets