Customer support with AI superpowers

Giving superpowers to support teams at world-class companies

SkillboxGBS.MarketZvonobotAdesk

Transform your support team with AI tools

Unlock your support team potential to make something really inspiring. Let the robots do routine.

support
superhero

How it works

Easy to create
Provide a link to your knowledge base or website and create an AI chatbot trained on your texts, answering questions about your product.
Understands natural language
Unlike standard chatbots, our bot understands the essence of questions and provides answers, even if the words don't match the documentation text.
Insights through analytics
Review conversation history and identify questions that missed the answer. Update the knowledge base and check response again.

Bring your first bot to life in 3 steps

  1. Step 1Link to knowledge base

    Provide a link to your knowledge base or website, and we will index your content.

  2. Step 2Bot training

    Train the bot and set preferences matching your needs.

  3. Step 3Helpdesk integration

    Connect the chatbot to your helpdesk and start handling user inquiries seamlessly.

Advantages

Implementing a chatbot will reduce the workload on your employees and initiate a continuous improvement process for your knowledge base.

Handle routine tasks
The chatbot takes on the endless stream of repetitive questions. Let humans tackle the most complex issues while the AI efficiently handles the flow of identical queries.
Enhance knowledge base
If the bot can't find an answer, simply add the necessary information to your knowledge base. Next time, the bot will respond correctly, making your knowledge base even more robust.
Cost savings
Trim costs on level 1 support and metrics like "average first response time" and "average time to resolve an issue."

Endless possibilities through integrations

Usedesk
HELPDESKEDDY
Omnidesk
Talk-me
Carrot quest
Verbox
Bitrix24
Freshdesk
Jivo
Albato
Telegram

100,000+

Questions asked

15+

Support teams joined

10+

Helpdesk supported

Отзывы клиентов

Honest feedback from our customers

The dream of any support

They're talking about us Honest feedback from our first customers The dream of any support All expectations from the service have fully justified themselves. The solution is very promising, especially if there is good product documentation.

The bot's answers are sometimes impressive - sometimes it answers better than a beginner on the first line of support.

https://startpack.ru/repository/user/2023/9/22/101527.jpg
Yuri Pavshukov

Recommending bot from Wikibot

The bot gives answers similar to human ones — some users literally communicate with the bot and say "thank you" to it;

The bot understands the essence of users' questions, even if the text does not match the information from the knowledge base.

https://startpack.ru/repository/user/2023/10/12/102498.jpg
Snezhana Maiskaia

Cool chatbot for customer support

Wikibot - unlike other chatbots, it really answers questions about the database and gives adequate answers to users.

https://startpack.ru/repository/user/2017/8/22/11847.jpg
Sofia Zaitseva

Quickly adapt to requests

Even with a poorly assembled knowledge base, the % of correct and relevant answers is 30%, and as the knowledge base is refined, it is clear how the bot responds more accurately and correctly.

The work in an attempt to "retrain" the bot helps to better hear user requests and keep more focus on how communications with the client are built.

https://startpack.ru/repository/user/2023/12/12/105369.jpg
Dima Fourier

FAQ

Didn't find an answer to your question?
Contact us and we'll find a solution.

Supercharge your customer support

24/7

Available

95%

Processing tickets

40%

Resolving tickets