How it works
Train the bot and it will respond as effectively as a new employee
Results
Improve metrics and reduce backlog
While simultaneously doing the main job — making customers happier ✨ , promptly answering their questions and solving issues right now.
Reduce first response time
On average, the first response time improves by 10x.
Eliminate backlog
Your team will no longer have nightmares about the growing backlog of unresolved issues.
Cover high season
The bot works 24/7, never tires, and is ready to respond at any time of day or night, regardless of holidays or seasons.
Backup on weekends
Our bot always has your back at night or during holidays; your clients will never be without support at any time of day.
Detect incidents
If you've ever discovered a critical issue late in the backlog of unresolved tickets...
No burnout
Our bot is immune to emotional swings and perfectly complements a human team, giving them time to breathe.
30 секунд
среднее время ответа0 тикетов
оставит в списке неотвеченных3 человек
заменит в пик24/7
на связи___ млн
предотвратит потерь0 сериалов
посмотрит за рабочий деньEndless possibilities through integrations
Build your workflow using connectors that are designed to be integrated into your pipeline.
Testimonials
Honest feedback from our customers
The dream of any support
They're talking about us Honest feedback from our first customers The dream of any support All expectations from the service have fully justified themselves. The solution is very promising, especially if there is good product documentation.
The bot's answers are sometimes impressive - sometimes it answers better than a beginner on the first line of support.
Recommending bot from Wikibot
The bot gives answers similar to human ones — some users literally communicate with the bot and say "thank you" to it;
The bot understands the essence of users' questions, even if the text does not match the information from the knowledge base.
Cool chatbot for customer support
Wikibot - unlike other chatbots, it really answers questions about the database and gives adequate answers to users.
Quickly adapt to requests
Even with a poorly assembled knowledge base, the % of correct and relevant answers is 30%, and as the knowledge base is refined, it is clear how the bot responds more accurately and correctly.
The work in an attempt to "retrain" the bot helps to better hear user requests and keep more focus on how communications with the client are built.
FAQ
Didn't find an answer to your question?
Contact us and we'll find a solution.
Supercharge your customer support
24/7
Available
95%
Processing tickets
40%
Resolving tickets